new
Email and data capture in New (v2) Messages

💡 What's New?
Messages created in the new Triptease Messages platform (v2) can now include a Email Capture block
, giving you a flexible, on-brand way to collect contact details from web visitors before they book. 
Use the block to gather data about website visitors, including email address, title, first name, last name, and phone number. 
All captured submissions are available in a Guest emails
 page — a centralised place to filter and download guest contact data.
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❤️ Why It Matters
Building a first-party email list is one of the most valuable things a hotelier can do. Capturing a guest's email while they're actively browsing your website — and engaged with your content — means you can reach them again with direct offers, bringing them back to book with you directly.
Adding the new Email Capture block to the flexibility of the Triptease Creative Builder means you can design personalized data capture experiences that fit your brand and work across different message types. The Guest emails page ensures all your submissions are in one easy-to-find location — ready to download and use in your preferred marketing tool.
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👥 Who Can Access It
Email Capture is available now to all Triptease Messages users. No additional setup required — just add the Email Capture block to any message in the Creative Builder.
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🪄 How to Use It
Setting up Email Capture:
In the Creative Builder, add the Email Capture block
 to your message (or choose a pre-built email capture template from the template library)
Choose which fields to include: email (required) plus optional Title, First Name, Last Name, and Phone Number
Set each additional field as required or optional
Customise the T&Cs consent checkbox — edit the copy and add a link to your privacy policy
Preview your design on desktop and mobile, then save and publish
The Email Capture block is a highly-customizable addition to personalized website messages.
Downloading guest submissions:
Go to Guest emails
 in the left-hand navigation (under Market Insights)
Filter by hotel, message, or date range
Download a CSV to import into your CRM or email marketing platform
> ⚠️ A note on permissions:
 To protect guest data, the ability to download contact details is an opt-in permission. An Admin must enable "Download personal information about guests" for each user individually before the CSV download is available. This applies to all roles — including Admins — and must be explicitly granted.
> 
Data captured via Email Capture blocks is easily accessible via the Guest Emails page. Not that this user does not have the permissions needed to access Personally Identifiable Information.
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❓ FAQs
- Which container types does Email Capture work with?
The Email Capture block works with all three container types: collapsible, dismissible, and inline messages.
- What data can I collect?
Email address is the core field. You can optionally add Title, First Name, Last Name, and Phone Number. Phone numbers include a country-code selector.
- Can I choose which fields are required and which are optional?
Yes. Every field has an "Is a required input" toggle. Email is required by default.
- Can I customise the Title dropdown options?
Yes. 
- Can I customise the terms & conditions consent checkbox?
Yes. The consent section is mandatory by default. You can configure the copy and add a link to your T&Cs to help meet GDPR rules and other privacy requirements.
- Can I customise the copy shown in a message after a user submits their details?
No, this is not yet supported. 
- Does Email Capture work on mobile and desktop?
Yes. You can preview and tailor the layout for both in the Creative Builder.
- Is the form available in multiple languages?
Yes. Labels, placeholder text, and button copy can be localised to match the languages your website supports.
- Where do I find submitted emails?
In the new Guest emails
 section of the platform (in the left-hand menu). You can filter by hotel, message, and date range, then download a CSV. Guest emails brings together submissions from both M1 and M2 messages in one place.
- Can I push the data from Email Capture in v2 Messages to my CRM automatically?
Not yet. v2 CRM integration is planned but for now, download the CSV from the Guest emails section and import it manually.
- Is there a limit on how many submissions I can capture?
No.
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🤝 Get in Touch
Reach out to your Customer Success Manager or contact us at customersuccess@triptease.com if you have questions about Email Capture or need help getting set up.