When managing your Triptease account, it's important to have visibility of key details like when renewal and end-of-trial dates are happening for each of your products (and across different hotels). But we know that hoteliers are busy - so keeping track of all these details on top of all your other commitments can be a challenge.

Previously, hotels working with us would need to reach out to customer support to get this information. Now, it's available as a CSV download.

This data will only be available to members of the platform, and only for the

3. You will receive a including the following fields:

You'll also see details of relevant fees and/or commissions per product, depending on whether you're a on a license or commission-based billing model.

As part of this feature release, you'll also on the "subscriptions" page if there are any upcoming changes that will impact your account:

These changes include:

We’d love to hear how this feature is working for you, or any ideas you have to improve it, so please get in touch with the Triptease team with any questions or concerns.

Want some quick reassurance that everything's going right with your Triptease integration?

Previously, ensuring that your scripts were added correctly, and monitoring that everything was going smoothly on a regular basis, required reaching out to a member of the Triptease team. You can now easily check this within the Triptease platform, saving you time and energy.

A couple tips to make sure this tool works for you!

If you see a red X for anything, or have any other concerns or questions, please don't hesitate to get in touch with the Triptease team.

We know that how your hotel is promoted is important to you, so we’re making it easier for hoteliers to see the ad copy being used in paid search ads.

If you're working with Triptease on a Licence basis, you can now do this by navigating to your Paid Search reporting page, clicking “request ad copy” in the upper right hand corner, and entering your email address.

A CSV report will land in your inbox featuring your most recent ad copy. The spreadsheet contains headlines and descriptions, which show on the SERP in different combinations based on performance. If you need to see historic copy, please get in touch with the Triptease team.

This feature is only available for Triptease clients accessing paid search on a licence model - if you have any further questions or would like to learn more about paid search, please don’t hesitate to contact our experts!

Last November, Triptease launched the Metasearch Parity Health Check to help hoteliers identify OTA undercuts and take action. Our easy-to-use tool tells you whether your prices are being undercut on metasearch, which OTAs are involved, and how much they’re undercutting you by.

Now, we’ve made it even better by letting you see how improved parity can improve your bottom line. We’ve added projections to demonstrate how price matching against OTAs can impact your Metasearch KPIs, so you can see the measurable impact of matching OTA prices (and find the perfect level of Price Match discount for your properties.).

Here’s how to use the new and existing features.

We know that having access to key metrics is important when growing your Paid Search strategy. With this in mind, we’ve developed in-platform reporting features that let you cut through the noise and focus on the data that matters most to you.

All features we’ve outlined here will be available to all clients currently running Triptease Paid Search via a licence (CPC) model.

With these new updates, hoteliers will be able to track important metrics across both individual properties and overall, including:

We’ve split out the performance of your brand, non-brand and non-room campaigns, to give you more insight into how each campaign is performing and contributing to your Paid Search strategy.

All of these features are available to hoteliers using Paid Search on a License (CPC) model, while hoteliers running Paid Search via other models have access to some of the new features. Get in touch with the Triptease team today to learn more!

Price Match reporting was previously available only for metasearch, making it difficult for hotels to show value across both Metasearch and On-site Price Match. That’s why we’re excited to announce that platform reporting is now live for On-site Price Match customers!

Triptease has spent over a decade helping hoteliers monitor price parity, negotiate with OTAs, and show guests that booking direct offers the best price. With more people wanting to travel on tighter budgets, the challenge has intensified, leading many to turn to OTAs for competitive prices.

We are now testing our price matching technology on booking engines with a select group of hotels. Early Alpha Phase results show guests are six times more likely to book when they see auto-matched prices.

Interested in getting early access to on-site Price Match? Contact the Triptease team today.

Giving hoteliers the ability to collect thousands of GDPR-compliant email addresses directly on their websites is a big step towards delivering a sophisticated marketing strategy, without the reliance on third-party cookies. Collecting first party data allows hoteliers to build direct relationships with their prospective guests while personalizing the experience.

But without automation, collecting email addresses and manually uploading lists into your CRM is timely and prevents you from focussing on other - more impactful - work.

To connect your CRM to Triptease, please refer to our help cetre articles here. Alternatively, please reach out to your Customer Success Manager.

These features are available to hoteliers using the Triptease Data Marketing Pro Package. Learn more about the Triptease Data Marketing Platform here, and get in touch with the Triptease team today if you'd like access to these features.

There are 11 message formats available as part of the On-site Messages product. This can sometimes make it difficult to know which one will best suit your marketing strategy!

Previously, hoteliers were asked to select a Message Type before choosing their Message Intent, but we have now switched that process around so that they can think stratgeically about the intention first.

Once the hotelier has selected their intent, they will then get shown a range of recommended Message Types for their campaign.

You’ll now select your Message Intent first, so for example if you wanted to collect more customer data you would select 'Data collection'.

Then you’ll see a range of suggested message formats that work particularly well for the marketing goal you have in mind. In this case, you'll see a number of Messages with the Email Capture functionality.

And don't worry - you will still have the option to choose your own Message type regardless of the Message Intent. Simply click ‘start with Message Types instead’.

Any burning product or feature requests that you’d love the Triptease team to consider building? Head over to our feature requests board to share your ideas.

First-party data is now essential for hotel marketing. Triptease customers have already collected thousands of customer emails using our variety of Email Capture messages, but until now it was only available for desktop devices. Data taken from Triptease revealed that mobile accounted for 69% of all website traffic, which means that without a mobile-friendly Email Capture message, hoteliers could potentially be losing out on thousands of dollars worth of additional revenue.

That’s why we’re happy to announce that hoteliers can now create Email Capture messages for mobile devices! This piece of functionality is available on the Inline Message type and can be embedded anywhere within the hotel website and booking engine.

show your Email Capture message to a larger audience on mobile devices.

Inline messages have a subtle appearance, making it even easier to create a message that aligns with brand guidelines.

display information without covering important sections of a webpage and overwhelming your audience.

hoteliers using the Triptease Data Marketing Platform Pro package can add audience insights to every email they capture, such as party size, lead time, and check-in data, to personalize email marketing campaigns. Not a DMP pro user? Request a demo here.

This particular message type also requires an ‘XPath’, which tells us where the message should be placed. If you’re unsure of what that means, please refer to our short guide and video.

Previously On-site Messages could be used to personalize the customer experience up to the point where the guest had completed a booking. But since this is the point at which intent is at it’s strongest (they’ve literally just booked!) why not take this opportunity to increase their booking value?

Our latest update allows Messages to display on the booking confirmation page, which means hoteliers can promote an array of additional offers such as room upgrades, F&B, spa breaks etc.

But that’s not all - the new functionality can be used to say a simple ‘thank you’ or to advise guests about specific things they’ll need to know e.g. that there’s usually a slight delay in receiving their confirmation email.

Right now, this feature is only available for Nudge Messages and it will only fire on the booking engine confirmation page.

To add the Nudge Message to your booking confirmation page, create a Nudge Message like you normally would and under ‘Where should it display’ on the ‘Behaviour’ tab you will have the option to select ‘The confirmation page’.

Any burning product requests? We’d love to hear them! Head over to the Product Feature Board and let us know.