What's New?
You can now view and manage your Price Match configuration directly from the Triptease platform. The new Price Match property settings page in Hotel Profile gives you full visibility of your promo codes, OTA targeting, and rate filters, and lets you make changes without contacting support.
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Why It Matters
Until now, your Price Match setup was managed by Triptease. This update puts more control in your hands so that you can
- Diagnose broken promo codes independently
- Adjust your promo strategy or OTA targeting directly, without raising a ticket
- Audit your own Price Match setup ahead of seasonal pushes or contract renewals
- Use Quick Setup to speed up configuration across multiple properties
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Who Can Access It?
Available to all customers with Metasearch Price Match or On-site Price Match enabled.
- Adminscan configure OTAs and manage promo codes (add, pause, resume) by default
- Creators and Viewerswith the ‘configure property-level pricing settings’ capability can also configure and manage
- Without that capability, Creators and Viewerssee the page in read-only mode
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How Does It Work?
Find the new page at:
Settings > Property Settings > [select hotel] > Price Match card
From there, you can:
- View your current setup— configured OTAs, promo codes, applicability rules, and rate filters
- Add, pause, or resume promo codes— pausing is a new customer-controlled lever
- Check promo code health— automatic background checks show the status of every code and the last check timestamp. Click "View details" for a per-itinerary breakdown: price with/without the code, expected vs observed discount %, and a clear pass/fail result for each date and length of stay
- Trigger a manual recheck— run an on-demand validation any time
- Configure rate filters— define which rates your promo codes apply to using include/exclude rules
- Quick Setup— if you manage multiple properties, import a configuration from another hotel in your account
What's Included?
The page covers both Metasearch Price Match and On-site Price Match in one place.
Are There Any Limitations?
- Turning Price Match on or off for a property is still managed by Triptease — contact your CSM to enable or disable the service
- The maximum number of OTAs you can price match against is set by your contract. To expand your coverage, speak to your account team
- Editing controls require the Admin role, or the ‘configure property-level pricing settings’ capability granted to a Creator or Viewer role. Without that capability, Creators and Viewers see the page in read-only mode
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FAQs
How do I turn Price Match on or off?
Activation and deactivation are managed by Triptease. Contact your CSM.
How many OTAs can I price match against?
This depends on your contract. To expand your OTA coverage, speak to your account team.
Why can't I add a promo code or edit OTAs?
Editing requires the Admin role, or the ‘configure property-level pricing settings’ capability granted to your Creator or Viewer role. If you see the page in read-only mode and can’t see the ‘Add promo code’ button, you don’t have the right permissions — ask your account Admin to grant the capability or update your role.
What do the status indicators on each promo code mean?
Triptease runs automatic checks to confirm each code is being applied correctly. "Last checked" shows when we last validated it, and "Details" surfaces any issues. Use "Recheck" to trigger a fresh check on demand.
Can I set this up for multiple hotels at once?
Yes — use the Quick Setup option to copy a configuration from another hotel in your account.
What's the difference between base rate and total rate for promo code applicability?
This controls how your discount is applied: against the base rate (before taxes and fees) or the total rate (including them). The setting should match how your booking engine displays prices.
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Help Getting Started
Reach out to your Customer Success Manager or customersuccess@triptease.com if you have any questions about your Price Match setup.