Previously On-site Messages could be used to personalize the customer experience up to the point where the guest had completed a booking. But since this is the point at which intent is at it’s strongest (they’ve literally just booked!) why not take this opportunity to increase their booking value?
Our latest update allows Messages to display on the booking confirmation page, which means hoteliers can promote an array of additional offers such as room upgrades, F&B, spa breaks etc.
But that’s not all - the new functionality can be used to say a simple ‘thank you’ or to advise guests about specific things they’ll need to know e.g. that there’s usually a slight delay in receiving their confirmation email.
Right now, this feature is only available for Nudge Messages and it will only fire on the booking engine confirmation page.
To add the Nudge Message to your booking confirmation page, create a Nudge Message like you normally would and under ‘Where should it display’ on the ‘Behaviour’ tab you will have the option to select ‘The confirmation page’.
Any burning product requests? We’d love to hear them! Head over to the Product Feature Board and let us know.